Your currency exchange questions answered…

How do I get my funds to you?
The quickest way to get your funds to us is by CHAPS transfer at your bank which is instantaneous but chargeable. Alternatively you can use internet banking, BACS transfer, or you can send us a cheque. All funds must be cleared before we transfer your currency.

How do I know my money is safe with you?
Security of your funds is of paramount importance; therefore we hold and maintain Segregated Client Accounts at Natwest Bank so that clients’ funds are totally separate from our business accounts.

I do not need the currency yet but I would like to book the rate now, is this possible?
If you do not need the currency now, but the current rate is favourable, we can fix the rate for up to 18 months in advance in exchange of a 11% deposit, taking away the risk of the rate fluctuating against you and helping you plan for the future a little more easily.

How long will it take to get my currency?
Once we have received your funds we will transfer your new currency. With our standard transfer this takes up to 5 days, or you can opt for Urgent International Transfer, which can show as cleared funds within a matter of hours but can also take up to 48hours, which is all dependent of the receiving banks clearing system.
If you do not charge any commission how do you make any money and remain competitive?
Simple. Because of the sheer volume of business that we transact it allows us to access wholesale rates for the benefit of our clients. We do not need to charge commission because we make our money on the small margins between what we’ll buy and sell at, whilst still beating the rates offered by the banks by up to 5%!

So, are there no additional charges to pay at all?
The only extra charge you will have is £15.00 to transfer the currency to the receiving bank on anything under £20k.

I only need to transfer a small amount of money to pay bills each month. Can you do this?
ROPS! Regular overseas monthly service is designed for anyone needing to transfer a small amount monthly, bi-monthly or quarterly. You can still make a saving on the exchange rate, fix the rate for 12 months and each transfer is reduced from £15 to £5. All you need to do is let us know how much you need to transfer, set up a Standing Order with your bank and let us know where you would like us to transfer the funds.

I need to buy currency, but and I am hoping to achieve a better rate than is available now, what should I do?
Let us know what rate you are hoping achieve, our expert currency dealers can advise of a reasonable rate to expect, then we will put a Limit Order in place.  If the
markets go in the right direction and rate you have targeted becomes available at any time, the Limit Order will be automatically executed and your currency purchased.

What currencies do you trade?
We buy and sell the following currencies for our clients:
GB Pounds
US Dollars
Euros
Australian Dollars
New Zealand Dollars
Hungarian Foraint
Swiss Francs
Czech Kroner
Swedish Kroner
Norwegian Kroner
Cypriot Pound
Hong Kong Dollar
Japanese Yen
Thai Baht
Canadian Dollars
Polish Zloty
Indian Rupee
Moroccan Dirham
South African Rand
Maltese Lira
AED Dirham


If you have requirements for any other currency, please call us on 08000 321109

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